Job Title: Senior IT Analyst

Location: Bury St Edmunds

Salary: £35,000 – £40,000 per annum

Cooper Lomaz have partnered exclusively with a business based in Bury St Edmunds to source an experience Senior IT Analyst. This position will see you work closely with their corporate team, providing 1^st – 2^nd line support to their systems, and working with 3^rd party venders to resolve tickets in a timely manner.

Role Overview:

You will be forming part of a team leading projects related to their cooperate systems and provide direct support during the project role outs. You will form a key part of the IT applications, with a focus of continuous improvement and development of the capabilities. This role will be heavily working with RPA and Power Apps.

Role Responsibilities:

• Provide 1^st and 2^nd line support relating to the businesses systems
• Form part of a projects team, providing hands on support, especially during deployments
• Work with the wider IT team to ensure the continuous improvement of the systems, and aid the develop the systems
• Provide configuration support, and assist with change and test on applications when needed.

Skills:

• You must have experience working with RPA and Power Apps
• You will have experience providing 1^st and 2^nd line support
• You will have a background working with key business stakeholders
• Experience working with Office 365, Active Directory, CRM systems
• A proven background in working to SLAs, and able to think outside of the box to resolve technical faults
• It is desirable to have a certification in ITIL

Salary & Benefits:

• This position is available on a fully remote basis, however you must be within a commutable distance of Bury St Edmunds
• The salary range is between £35,000 – £40,000 per annum
• Sick pay
• 25-day holiday, plus bank holidays

Interested in this role? – Apply Now!