Credit Controller
Norwich

We’re delighted to be working with a well-established organisation who are looking to add a Credit Controller to their Finance team in Norwich. This is a fantastic opportunity for someone who enjoys building professional relationships, managing debt responsibly, and being part of a collaborative finance function.

The role

As Credit Controller, you’ll play a key role in ensuring timely and accurate cash collection, working closely with clients, fee earners, and senior stakeholders.

Key responsibilities will include:

• Managing the credit control process using the collections system, chasing outstanding balances via email, letter, and telephone
• Communicating professionally with clients to secure payment and resolve queries
• Running monthly statements, reviewing contact details, and identifying any reasons for non-issue
• Maintaining accurate and detailed notes within the Collections system
• Supporting fee earners where required to help achieve payment outcomes
• Responding promptly and professionally to queries from clients, partners, and internal stakeholders
• Monitoring instalment plans, ensuring payments are received on time and chasing any defaults
• Effectively managing your own workload and priorities
• Assisting with the preparation of the monthly Aged Debt Report for the CFO
• Setting and reviewing credit limits
• Producing Letters Before Action for unpaid invoices where necessary
• Preparing court claim documentation when required

About you

You’ll be organised, detail-oriented, and confident communicating with a wide range of stakeholders. You’ll also bring:

• Strong document and data management skills
• An understanding of financial regulations, data protection, and internal policies
• Excellent attention to detail
• Strong organisational and time management skills
• A collaborative, team-focused approach
• Accurate and efficient typing skills
• A proactive attitude with a genuine commitment to learning