IT Support Technician (1st Line)

We’re currently recruiting for an IT Support Technician to join a growing and supportive IT team. This role is ideal for someone with around two years of hands-on IT support experience who is looking to develop their technical skills in a varied, fast-paced environment.

As the first point of contact for the business, you’ll provide 1st line support to users, resolving day-to-day technical issues and escalating more complex problems when required. You’ll be involved in a wide range of tasks, from new user setups and laptop configurations to printer installations and occasional off-site firewall installations.

Key Responsibilities

• Act as the initial point of contact for IT support queries via phone, email, and in person
• Diagnose and resolve hardware, software, and networking issues
• Provide remote support to users across multiple locations
• Install, configure, and maintain hardware, software, and operating systems
• Log support requests and resolutions
• Maintain accurate records of hardware
• Assist with routine hardware maintenance and software updates
• Provide guidance and training to users on company systems.

Skills & Experience Required

• Experience in an IT support or service desk role
• Experience with Active Directory
• Microsoft 365, SharePoint Online and Power Automate
• Experience managing Sophos Central and antivirus policies
• Microsoft Office applications
• Full UK driving licence (essential)

What’s on Offer

• Full-time, permanent position
• Salary between £23,000 – £26,000 per annum
• On-site role offering hands-on experience and exposure to a broad IT environment

This is a great opportunity for a proactive IT support professional looking to grow their career within a well-established organisation.