IT Support/Engineer contract for 4-6 weeks (with the possibility to be extended)

Candidates must be based locally in Norfolk

Opportunity to join a busy and vibrant IT team based in North Norwich – Anglian Group is the UK’s largest home improvement company with an impressive nationwide presence we are currently looking to recruit an experienced 2nd Line Support Technician – the role will include:

• Provide second line support for all company users in all aspects of IT
• Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA’s
• Assist with conception, design and implementation of any new or enhanced IT solutions
• Maintain the company’s IT asset database
• Ability to work on your own initiative but also part of a team.

Experience required:

• In depth knowledge of Windows Operating Systems, Microsoft application software and Office 365 with the ability to diagnose and resolve software issues.
• Good knowledge of MS Exchange and Active Directory
• Strong knowledge of Desktop and Laptop hardware and be able to troubleshoot problems.
• Understanding of TCP/IP.
• Awareness of Citrix.
• Knowledge of Android and other mobile operating systems.
• Provide remote and on-line support.
• Knowledge of WAN, LAN and wireless.